Complaint against driver (Gordon's Bay)

Dear The Courier Guy,

I am writing to formally raise a complaint regarding an ongoing issue with your delivery service. Today, your driver (C Dobson (Raees)) refused to deliver my parcel (KRPDBK) to my residence and, instead, left it at the security office without my authorization. This is unacceptable, as the security guard is not permitted to accept parcels on my behalf.

Additionally, the driver falsely claimed that your company does not access residential complexes when delivering small packages. This is untrue, as I have previously received small parcels directly at my front door, including one just last week. Furthermore, I provided the access code for entry this morning, yet the driver deliberately chose not to use it.

To make matters worse, he misrepresented the situation by telling the security guard that I had instructed him to leave the package there for collection—something I never authorized.

This is now the second time I have experienced such an issue. In a previous incident, I was forced to obtain a case number from the police just to access security footage, an unnecessary and frustrating process.

While I was able to recover today’s package, it contained high-value items, making this situation all the more concerning. Your driver’s failure to follow instructions, coupled with dishonesty, raises serious concerns about the reliability of your service.

I expect an immediate explanation for this behavior, as well as assurance that corrective action will be taken to prevent similar incidents in the future. Trust in your company is difficult to maintain when such issues persist.

Please address this matter urgently and provide a response outlining the steps you will take to resolve this. Thank you.