Complaint

Ŵe have booked and paid 12:32 today Thursday 25 Sept. for an overnight shipment from Queenstown to PE. It has not yet been collected, the collection contact person has not been phoned. I phoned the helpline ********** and a lady told me after I gave her the waybil number, she said she would follow up, I stayed on the line, she then told me that the collection would be collected by 15h30 today and be delivered by tomorrow afternoon in PE. So I hope we receive our very expensively charged overnight shipment tomorrow by 15h00/16h00.

My main gripe is the helpline ********** number hard ever gets answered. I have tried a handful of times and was just lucky when she answered the phone. This is absolutely terrible service especially if it's national helpline and all queries are routed through to that number.

One can not seem o speak to a human being. Please can I have some feedback as to how you will get my parcel to me by tomorrow afternoon.

If the parcel did not fit in the overnight rules it should not be given the option to be overnighted.