**** company that mishandles fragile items and exonerates themselves from the responsibility

They deliberately broke my 65” TV clearly smashed and mishandled. No accountability or communication from them. Despite the parcel being well covered, properly packaged, and adequately protected, the television arrived broken beyond use. A TV does not simply break under normal handling circumstances. The only logical conclusion is that it was mishandled and not treated with the care required for a fragile item and that shows on the side. What makes this situation even more unacceptable is that customers are required to sign an indemnity form, which seems to remove accountability from the courier company. This creates the impression that couriers can handle parcels carelessly, knowing that the responsibility for damage will not be taken seriously. This practice is unfair and deeply concerning, especially when dealing with high-value, fragile items.