Company that LIES!

Morning,

I am utterly disgusted by the poor and pathetic service I received from The Courier Guy. Not only do they lie, they feel ZERO about customer service and refuse to make any attempt to try to make sure I get an explanation of why my parcel is taking so long. I booked it on the 11th December, it was collected on the 12th, today is the 19th, still undelivered to my customer!!!

When I followed up with The Courier Guy Malmesbury yesterday morning, I first spoke to Simone and later the day with Monique. I was told that the parcel went out for delivery yesterday and that the driver did not update the system. Later that day, when I phoned again, I was told the parcel is only going out today. When I confronted Simone late yesterday about their blatant lie, she denied it was her. I asked who it was then, and asked for all the names in the office. Hence the reason why I say, in the absence of anyone taking responsibility for lying to a customer, it can be either Monique, Simone or Lariska. I expected the person who **** to admit, apologize and correct their mistake! Instaed, they choose to ignore me and LIE!!!

Well, after 9 days, I am sure the fruitcake is rotten in anycase! I will not stand for The Courier Guy ever again and will never refer anyone to The Courier Guy. It is a company that stands for lies and deceits which I absolutely HATE!!!