******* committing *****. SECOND missing shipment and ZERO effort or feedback.

I made a booking for a PUDO Locker 2 Locker shipment, from Joburg to Pretoria. Payment made, parcel delivered to the locker, courier picked up the parcel, and now the parcel is gone. No tracking info and they refuse to give me the name and details of the courier that retrieved the parcel. Managers have not responded to my mails, "Anita" was useless and doesn't read or understand a customer's frustrations, according to her I made a wrong booking as she had different info on their system. Now a courier has arrived at my old address wanting to collect a parcel? I'm waiting on info on my missing / ****** parcel!