Claim for loss of goods not paid

7th June 2024 I purchased an outfit for my daughter's MD which was the following week - deposited it on the locket in Diepkloof, followed up, parcel was missing- no clear communication they demanded that I take a photo of the locker used and I did. they then sent me a status that said case is closed - and I have been following up with them, until I got one of the bosses email and presented my challenge - they sent me claim forms and I completed them, they sent an email to say I must remove the transport costs used to get to the mall where I bought the goods. I did and sent the claim exc. Transport fee on the 2nd July - I was then told that claims take 14 working days - since then no money paid to me - I followed up and again I was told that by the 12th August it will be in my bank account, but till today I have not received the payment. I so wish that Ombudsman intervene with this company because there is so much recklessness in handling people's parcels. Thank you