Claim Delayed With No Clear Feedback – Ticket ***2

I am extremely disappointed with the service received regarding my claim (Ticket ***).

I booked a locker delivery and my parcel has not been resolved. After several follow-ups, I was only told to submit multiple documents including invoices, proof of banking and ID, yet there has been no clear explanation of liability, no update on the investigation, and no clear timeframe for resolution.

It has now been days with no tangible progress or proper communication.

As a client, I expect transparency and accountability. If there are limitations to liability or specific reasons for delay, these should be clearly communicated instead of leaving customers uncertain.

I request a formal update on: • The status of the investigation • Whether the parcel is officially declared lost • What compensation applies under the locker service terms • A clear timeline for resolution

I hope this matter can be resolved urgently and professionally.