Cheaper Fees Will Make You Pay (in Admin Stress)

PSA to all businesses looking to use TCG in future:

PUDO does not allow invoicing for account top-ups. Yes, you can view and download invoices for every separate parcel sent (53, in our case) but, for a reason unbeknownst to me, there is no way to receive a simple invoice for the top-up amount paid initially.

This makes admin a nightmare-- imagine processing 53 individual invoices per occassion?!

So, if you're a business looking to mass-send parcels, rather spend a bit more upfront on a PostNet or Aramex pakkie.

Also, after chatting to 3-5 separate employees, I have found no one willing to go the extra mile in assisting with our struggles. I am terribly disappointed, having been a loyal customer since 2020.

Eish!