Cargo is treated as bad as the customer

Dear N

Thanks for getting my hopes up that there was someone in the company that cared about my business. A pity that it was just hopes and nothing more. I sincerely believe given the delays and having to chase you for answers that you were ever going to help get the director to see the situation from a clients view.

I would like to say that I am thankful that there are three growing and emerging companies DSV, Fast Way and Internet Express. I have found a company in Internet Express that cares for their clients; that really go out of their way to establish the needs of their client and will treat their clients and cargo with the utmost respect it deserves.

I had a printer that I sold to a client. I gave The Courier Guy a good condition and fair packed printer in bubble wrap. I gave the company I have been loyal to this good condition printer with care and respect, trusting that this parcel would be handled door- to -door with the greatest amount of respect too. I lost R480-00 on the deal. Not much money to anyone but me. Money that I deserved and money that was owed to me. The company that took my parcel, damaged the printer and abused it to such an extent that parts cracked off it and the alignment proved that this printer had been dropped at the least probably thrown. I could not find one person in the company that actually cared about me or my parcel.

I am a small fry. I only do 20 parcels a month. However for the sake of the good staff that care and longevity of the company but more importantly for the sake of the people that trust you to courier their stuff with care, I hope that you can see past yourselves to treat them fairly and like family. They keep you in business and we should not let arrogance get in the way of that.

I wish you all luck.

D