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I just want to mention how dissatisfied I am with this company, especially the Polokwane branch. Monday morning at 08:30 I booked for collection online and I paid what was due (The cut off time for booking for collection is 10:00 if I am not mistaken for a parcel to be collected the same day). After a few minutes, I received an email indicated that collection attempt failed, I called the polokwane warehouse and they told me that it was assigned to the wrong driver and now it has been corrected, they will collect end of business day. I waited until around 3pm I received two other emails indicating that the collection attempt has failed again, I enquired on whatsapp and I was goven a unique reference code and later an apology and a promise that my shipment will be prioritised the following day (Tuesday), I even called the Polokwane warehouse. The following day, on a Tuesday (Yesterday), I called the Polokwane warehouse around 08:30 and told them how I was inconvenienced and make the collection urgent, and they promised and indicated that they have communicated with the said driver, I called the warehouse about 5 times yesterday just to urge them, but still the collection of my shipment was rescheduled once again, despite the fact that I also live along the route where drivers pass all the time. When I called the warehouse again, They told me that the drivers do not leave with one parcel but with thousands of them so they are busy. Imagine promising a service and yet saying that to a customer that paid for the promised service. I have cancelled the collection of my shipment and now what I would like to know is how do I close my account and get a refund of my money that is in the account. GOODBYE