Business owners: Do NOT use The Courier Guy if you want your parcels Not to get damaged

If you want your parcel to not get damaged; then pleased DO NOT use The Courier Guy.

I use The Courier Guy frequently for the last year. It started out well and the service has really gone down especially in the area of damages.

If you ship in their flyer which they provide their manager says and I quote her email,

"we will not take liability for any damages."

I find this policy UNACCEPTABLE.

This manager refuses to even let me speak to the General manager.

Damages are now happening more frequently and they say if it's not ensured they take responsibility for damages. So they force you to pay extra due to this BAD policy.

In the most recent case they admitted they damaged and removed it from the flyer and placed it into another box. More than half the contents was missing.

You are now forced to take insurance for all deliveries if you want your parcels to arrive at your clients in one piece. So their fees are more expensive than their rate card says.

I now understand why Takealot has removed the Courier Guy off their preferred suppliers list. Service levels are going down…

I have read a lot of similar reviews on here from businesses talking about damaged parcels.