Broken tiles

So I called the company in kathu to collect tiles for me in jhb to be delivered in kathu. So tiles are fragile right. Their policy states that the client should sign an indemnity form if there is something glass and if it should break the client takes full responsibility. I was only informed about this when I was called to collect my broken tiles. Each tile cost me almost R200. So in total its R600 that I don't just have laying around somewhere. And now they telling me they can't take responsibility for it. Also when the courier guy collected he pitched with an attitude as per ctm because the package was already wrapped and he told them that he can't take an already wrapped package. So the ppl from ctm with the manager present unwrapped and rewrapped the tiles. Again. And when he left ctm the tiles were in good condition. This can't be left here.