Broken item over 10k

I requested to Courier an electronic device from Johannesburg to Durban on Monday, it arrived yesterday. The waybill number was TQZDXH.

First I had to remind them to come collect. Secondly they arrived with only plastic carriers. (The driver forced to package the device in the 2 carriers bags. I even told him, this item should be handled with care as I had also wrapped it with bubble wrap. Despite my instructions, the device arrived broken and no longer works.

This means I’ve paid an overnight fee and liability insurance only for these people to go and break something that should be fragile.

Today. No one is responding to the WhatsApp messages.

They should not be accepting fragile goods if they are only going to break them.

I unfortunately don’t have a choice but to take this matter to court or the ombudsman as the value of the device is way above 10 thousand rands.