Broken goods delivered AND shocking customer service

My small parcel, wrapped securely, protected by packaging and marked fragile, arrived broken at my customer. I have called and emailed the Herm**** and head office branches every day for a week *not to ask that they replace the value of the contents * but that they credit the courier fee of R100.

After around 10 emails, the reply from a Janet Otto, is that they have photos of how the parcel was fine ?

So they’re calling my customer a ****.

Don’t ever use them. There are many other reputable couriers in Herm**** who actually offer automatic insurance too.