Broken goods

Received package late, package was crushed. Called them on the day it was meant to arrive, they told me oh still in transit, person was sarcastic, I was fine with this as its holiday season. The next day it arrives, box crushed, I heard the doorbell, by the time I got up, my wife had answered the door took the box and she said the delivery guy basically ran out the property, didn't even give her a second to say anything. I phoned in 5 minutes later, obv angry, was put on hold while they get a manager, call was dropped, they did not pick up again. I phoned the vendor, they lodged a complaint but only received some generic message. The vendor offered to replace everything, but says unfortunately according to the courier guys policies I have to pay the delivery charge again!! As according to the vendor the courier guys T&C's (which I have never agreed to) if a package is delivered it doesn't matter the charge applies. R125 for a road delivery and now I must pay it again? most other companies charge R60 for air? Not even a offer to overnight it nothing. This is not the first time I have had issues with them, I left it in the past, but I have had enough.