Breaking Bad

Used them for years. Few problems experienced until now. Shipped a plexiglass window with levers from Jhb to Oudtshoorn. Arrived without the levers and the corner of the window broken off. I insured the consignment.

Presently taking months to resolve. They cited T&C about glass and materials akin that are not insurable.

My opinion is that they do not take adequate care over parcels and treat them any way they wish (how the situation rolls) and by luck arrive intact. Otherwise (when damaged) they blame the packaging and revert to air-tight T&Cs.

This is unfortunately looking like they have become so popular and successful that their primary business does not matter as much as turnover.

Despite insurance, despite good packaging with "fragile" stickers galore, a portion was lost and the main item was damaged. This is not paper-thin glass and it takes somewhat of mishandling to cause damage and to lose part of the consignment speaks for itself - lack of care.

I am disappointed because the item cost me R5000 and that is now lost. Hiding behind T&C, I am of the opinion they would have to state their service as "best effort" where "we don't really make an effort, because legally are covered by T&Cs as impenetrable as fort knox". So, good luck to you Mr customer, may your package be what it might be, we have T&Cs in place either way".