Blame Your Customer!

Since the upgrade of the Pudo lockers, there has been nothing but chaos.

But I am Complaining about them pushing the blame onto the customer whenever there is a problem with a parcel so they never have to refund you for damages - like we collected a parcel from a Pudo locker which was totally squashed, all the contents unusable. It looked like someone had put something extremely heavy on it or rode over it. The box was double walled and well packed. Their first reaction was to say we damaged it when we took it out of the locker ... really?? Then they said they looked at the footage and the box was intact when the courier put it into the locker (they actually did not look at any footage) - hoping we would just accept that we are to blame and not them... My boss complained on FaceBook about the incident and someone from The Courier Guy said they would investigate the matter. They got back to us and said... "Following our investigation into your parcel, we have found that the box was damaged during transit due to insufficient packaging. As a result, we are unable to process a refund for this issue."

WOW! This is how they they just push the blame back to you... I wonder how they managed to see the inside of the box to claim that there was "insufficient packaging" when it was solidly packed.

We also have had items ****** out of our parcels that were collected elsewhere and delivered to us with obvious tampering... with re-taping of the box with a different type of tape and they will do everything to insist that we are to blame... never giving a refund.

Shame on you, The Courier Guy, you fail dismally in this regard.