Beware physically handicapped customers. Three requests for Mr Stafford to contact me.... No response!!

I am extrely upset about the total lack of service from Eamon at The Courier Guy!! Eamon seems to be more important to himself than the promised service to his physically handicapped customers!

I arranged a delivery time with the area manager this morning. I made the call. Delivery was arranged for 13h00. While in the bank at 12h00 (40km away) the driver called to say he is delivering. Nobody lives at the address. Thats why I fixed a time.

So finally when the driver arrived 3 hours late. He was on his own and could not even offload the stove. Never mind, door to door. He told me his phone was not charged that's why I could not reach him. He drove off without any explanation. I have muscular dystrophy and unable to use my arms.

I called Lorence at CG. The manager that I spoke to this morning, Eamon, called me back saying the delivery date is anyway for the 2nd, as if he is doing me a favor. They will deliver tomorrow. No apology, just arrogance!

I insist on a written apology and a full refund of the service I paid for but did not receive today as promised. I have to drive 80km again tomorrow for the delivery and probably waste another 4 hours of my precious time waiting.