Beware

Good Day I'm a frequent user of courier guy PUDO service and they provide exceptional service but when they mess up... they mess Up BIG and do not take responsibility for their mistakes. I created an order on the 12th of Dec 2023 and parcel was deposited into the locker on the 13th. After I received an email to say parcel was collected there was no movement on the parcel. I enquired about it and they had no feedback on the stagnation. Come Monday 18 December I do the follow up and now they have feedback but the feedback is that the driver found the locker empty on the 13th. I asked a question why wasn't I notified on the 13th when the incident happened or on the 14th for that matter why wait till today the 18th to tell me oooh the driver found the locker empty upon pickup. I have no email from them stating that and no whatsapp message only after I followed up did I get this update. I asked what if the driver misplaced and they were quick to say they trust their drivers, mind you this is not the first time a parcel was misplaced and later found, it's only the first time I have reviewed because I'm appalled by their service. The only way they can solve this is to put the blame on me that the parcel wasn't deposited. I'm more than ****ed to say the least. Why not take responsibility and rectify the issue. Your drivers are human too and do make mistakes.