Better client service needed urgently

Old fashioned company, terribly inefficient! 1. Try track or book a delivery! Their website is old fashioned and not user friendly. The log in is also ancient and you cannot get a password reset unless you phone them!! That would be OK if they answered their phones!!! Cape Town office is particularly sleepy! 2. There is no central call centre, so you must call the office allocated to you, in may case Cape Town. Great if they bothered answering their calls. If you try get help from another branch they get quite stroppy and unhelpful