Below Zero Customer Service

Package collected 16 October. By 22 October, package not delivered. Company unable to locate package. Company never informs me package is lost . 23 October, still looking for package. I get tired of waiting for them looking, file insurance claim, as package was insured. 23 October, company acknowledges package loss. 10 November - no ETA on claim resolution. They still have not asked me for my bank details for claim payout. Christmas is also coming.

Package management skills : zero. Customer service : zero. Customer communication : zero.

Total waste of time.