Be weary when using a standard flyer, it's not standard

Be weary when using a standard flyer for your packages. I used packaging material (brown paper) to cushion my customer's order in a flyer. This was not excessive and fitted in the flyer with room to spare. I did this so that the contents would not get broken. I was shocked to see that The courier guy charged me more than R166 each to send two lightweight (less than 1kg) flyer bags to Cape Town from Johannesburg claiming that the package exceeded The dimensions for a standard flyer. I always praised The courier guy for excellent service, I will not sit by and leave this matter unnoticed though. The package was soft and if you pressed down on it, the dimensions were really small. I had prodict damaged in the past and The Courier Guy refused to take liability claiming that the packaged was inadequately packaged ( these were not fragile and I used bubble wrap). So, a warning if you assume that a "standard flyer" is standard in terms of volumetric weight.

This to me is a way of overcharging and amd I have never had this problem with DHL when exporting in a "standard flyer".

I am extremely upset as we offer free courier to our clients and the last thing I want is an unhappy client with damaged products.

I tried to address this matter with several employees and managers at The Courier Guy and they all talk about volumetric weight. The mild technicality is equivalent to "cutting your nose to spite your face". They blatantly refused to credit me for the overcharge. I feel so ******.