Be Careful of the Courier Guy - No backup service....

On the 15th of August 2019 we used the Courier Guy to send goods to one of our agencies in Maclear, Easter Cape from Port Shepstone. The waybill number for the shipment was QGC1PS. The value of the goods were R 3145.25.

We were informed that the truck transporting our goods were burned out en route on the 17th of August 2019.

Ever since the 17th of August 2019, we have been given the run around by the Port Shepstone branch.

We phoned the branch manager, Mr Rajesh Baburam who was highly unhelpful, he refused to provide us with the details of someone at head office that we could speak to regarding the insurance claim, after phoning head office ourselves we eventually got hold of a lady by the name of Dale, who we were told is the area manager for the Port Shepstone branch.

Again, after much frustration and many phone calls to Dale, we got nowhere.

We were told that the Courier Guy made use of Dawn Wing who is a third party provider and that the matter is under investigation.

There seems to be no eagerness on the part of management to resolve our problems, when we phone the Port Shepstone branch they simply refuse to assist and tell us that they will follow up and get back to us, this never happens.

This morning - 30 October 2019, they send us an email saying they can pay us R 1000.00 or we must wait for the claim to run its course.

Please think twice before making use of this courier company, their back up service is non existent.

Our CEO, Roeloff Quinn can be contacted on *** for further information.