Banting with Lattie

🚨 The Courier Guy – Non-Delivery, Broken Promises & Disrespectful Conduct

I am lodging this complaint due to the extremely poor service I have received from The Courier Guy, which has resulted in my parcel still not being delivered despite numerous follow-ups.

My parcel was shipped on 18 December 2025. On 19 December 2025, I received an email notification stating that the parcel was out for delivery. The parcel was never delivered.

After repeated enquiries, I managed to obtain the driver’s contact details (Mr Tebalelo). He could not explain why the parcel was not delivered and made several promises of delivery, all of which were broken. I followed up on 22, 23, 24, 29, and 30 December 2025, and each time I was assured the parcel would be delivered — yet no delivery took place.

Customer service later advised that the issue was due to incorrect contact details. I immediately provided two alternative contact numbers. Delivery still did not occur. I was then asked to reconfirm the delivery address, which I did promptly, yet the parcel remained undelivered.

On 30 December 2025, I was referred to Ms Rendani at the Louis Trichardt office. When I called her seeking assistance, she disconnected the call while I was explaining the issue and repeatedly dropped subsequent calls. This behaviour was unprofessional, dismissive, and unacceptable.

The parcel contains items valued at approximately R900. At this stage, this matter reflects a lack of accountability, poor customer service, and failure to deliver on contractual obligations.

All I am asking for is: • Immediate delivery of my parcel, or • Clear confirmation of its status and location, and • Accountability for the service failure and staff conduct.

I am sharing this experience to warn other customers and to seek urgent intervention from The Courier Guy’s management. I expect this matter to be resolved without further delay.