Bad services continue from TCG!

I used the courier guys to pick and and drop of a parcel, The parcel being an electronic item i did not want to take the chance so i insured the parcel.

After receiving the parcel and it showing a few good signs of mishandling and dropping, i started to worry. I took the item out to test with and as suspected the unit was not functioning and indeed showing signs of malfunction that could only relate to the dropping of the parcel ( Confirmed with 2 Electronic Engineers ) after i submitted the query and all the proof that they require i was rejected because apparently the unit had fused. Very curious as to how as its a brand new unit.

After discussing with the person who is handing the case at courier guys he told me that their in house technicians had found that the unit has fused, Told me that it wont be covered and then mentions to me that the unit is functioning. After requesting 2 times for the report i was just given a response that the unit is in PTA and i am welcomed to send for collections as there wont be a claim because the unit is fused and in the same sentence it is mentioned that the unit is working.

This is very frustrating as that unit was an import, Damaged by the courier guys and now they are trying to get out of a small time claim which is unfair on me as now i am down a unit, and all the monies spent on using TCG.

I have bitten my lip using TCG a good few times, This was a last straw at their pathetic services all around ( Except the delivery guys ).

This needs to be rectified from their side and i wont be using their services any longer!