Bad service....disappointed

It is 7 January 2026 and already the delay in collecting of parcels start. I do understand that some of the drivers worked the whole of December -- I would then suggest management to take control and ensure that this year December the drivers aren't overworked. As a result of that my parcel was not collected -- I made the booking early in the morning, only to receive an email late yesterday afternoon stating that collection failed "Order not ready for collection, no one home for the collection" -- I spoke to the contact person at the collection address and no one from Courier Guy was there! He also has several parcels awaiting collection so clearly your driver **** when submitting this.

It is unacceptable!! When I send an email to support, I only get told that they are sorry and another collection attempt will be made within 24hrs. This does not resolve my problem and I'm clearly not the only one struggling with service from you guys.

A new year.....maybe time to take business over to another courier company????