Bad service of the Courier Guy (damaged parcel)

Good Day, we (Pro Radio & Marine ***) ordered Anchor Rope From Cape town (supplier) booked it on the 20th of December 2021, then collected only on the 22nd and delivered here only on the 30th in bad shape, the rope was badly damaged, it can not be used for the purpose of holding a boat to anchor, it will snap on the weak damaged part. (Sheaved) like it was dragged by one person on a cement /paving

I have emailed The Courier Guy immediately to get a resolution regarding the matter and all just claimed it got to them and send from them in good condition. This is an item my client has paid for, and we need to pay the supplier, client said he does not want this rope, he cannot do anything with it, neither can we.

The Courier Guy has damaged this parcel and need to take accountability for this, man up and contact me. I will gladly send the picture of the condition the rope is in as i received it, *** ***