Bad service from Pudo.

Well, I was out of town when my parcel was put in the locker, when I got to the locker, it had expired. I contacted Courier Guy, who contacted Pudo, and lady at Pudo bassically told him to tell me "That it's not their problem that I didn't read the T&C's, and they are not willing to try and assist me me in ant way." I understand T&C's are there for a reason, but if everybody actually read these T&C's then nobody would deal with them. There is nothing in Pudo's T&C's that actually help or protect the customer, it's all about Pudo getting the most money possible out of customers. Had the Pudo customer care person not been so uninterested in assisting, I probably would not have been writting this, bottomline, Pudo Customer Care don't give a **** about customers.