Bad service

On 10 August, I booked a collection for The Courier Guy to collect a Takealot parcel for me at one of their depots in Roodepoort.

After a few days and emails up and down between myself and people at The Courier Guy, the parcel could not be collected as they informed me that the order nr provided was incorrect. I forwarded all the emails which I received from Takealot on several occassions ti state that I did provide the correct order nr.

The collection was cancelled as I tried to query it with Takealot.

Takealot provided me with a scan code which I forwarded to The Courier Guy for their driver to use after I booked the collection again for a second time.

A few days later, I receive an email from Takealot to inform me that my parcel was returned to their warehouse.

As from last week Wednesday, until today, I tried to find out from The Courier Guy what the problem was, but still without success.

They escalated the query from one person to another and still no feedback to their client.