Bad service- double booking lockers, no accountability

The system double booked or some mess up occured. I paid for a medium locker and when i put my deposit number in the box was already filled with someone elses items. So i closed the door as its unsafe for me to leave my package with some unknown persons possible collection.

I need a refund And i would like to know how a corporate like courier guy provides no compensation for the expenses caused by their errors.

I called the first consultant she said she will do an immediate refund and said to wait and do a new booking on site.she **** she never said what the protocol was.

I called again got ping ponged between operations manager and customer care. The white lady was full of attitude , was told to send an email, pay for a new booking and await a refund.

I asked for their error and negligence, my time, effort and double fuel costs is there any compensation for all this caused by there company the customer care raising her voice says "we dont do compensation " basically they take no responsibility for their error and actions. She refused to put me through to human resources or their legal support. All business are governed by cpa and so to does courier guy, how does the consultant exonerated themselves is beyond us. They also dont give reference numbers for calls to backtrack and hold accountablity.

Bad customer service and bad support consultants.

Over 21 pudos were done in a few weeks , was going to integrate for e commerce with them, but this was Appalling. Considering collivery due to service.dealth with much larger corporations and never have we received such disdainful service before.

Do better. Alternatively re staff or train staff. Running a business comes with rights and Responsibilities !