Bad Service

Dear Sir/Madam,

I am writing to formally raise a concern regarding the conduct of the delivery driver assigned to deliver my package.

During our interaction, the driver was rude and unprofessional. Most concerning was that he abruptly ended the call by dropping the phone while I was still speaking. I understand that delivery personnel often work under pressure; however, this does not justify discourteous behaviour towards customers.

It is especially troubling that this individual represents your brand as a third-party courier. Such conduct reflects poorly on Makro’s reputation and goodwill, which I believe should be upheld at all times.

Please address this matter to ensure future customers receive respect and professionalism.

Thank you for your attention to this matter.

Ref: Shipment Reference: MMLA-***

Regards,