BAD SERVICE - COURIER GUY HOEDSPRUIT

Courier Guy - Hoedspruit: Terrible Terrible Service. E-mail received from Courier Guy: 26/02/2024: Shipment Delivered - Your parcel from sender has reached you successfully! 14:42 I send them a message to say that I did not receive the parcel, they told me that it was delivered at the security at the gate. Asked the security he said nothing was delivered. Asked Courier Guy again send me proof of delivery I want to see who signed for it. (Never received proof of delivery and I asked twice) on a message at 15:29 saying driver delivered it at sec at gate. Today 27/02/2024 I followed up nothing received I asked Courier guy again who signed for the sample because we have not received it. I send my Workshop Manager to the gate to double check - NOTHING! Courier Guy rep****: His driver is also on his way to us to check if the sec guys have it. They send me a photo of what the parcel looked like that was delivered in a box. Then they asked me what is the content in the package and how was it packed. I told them is would be 4 x 5Lt chemicals containers - that is why on the box it would say : Delivery instructions Handle with care fragile, keep arrow side up. Next minute they said because the are 4 flyer bags with them. I asked them are they for our company as well, they said not sure nothing is written on it. He send me a photo of what was in the bags.......BOB's your uncle it is my order that was suppose to be delivered. I also told them to deliver it to the office not the gate so the the person who ordered it can signed for it to make sure they received it. I just want to know how does a order that was in a box (Photo send to me) all of a sudden ends up in Flyers bags with no delivery address on it. But according to them the package was delivered. We never use to have such bad service at the Hoedspruit branch, since the new management team and this is not the first time this happened with one of our parcels. NOT HAPPY AT ALL AND I AM NOT THE ONLY CUSTOMER WHO THESE PROBLEMS. We will use Post Net from now on since their service is way much better and the client service is great. They are always willing to go the extra mile!