Bad Service and unprofessional behaviour

I had the worst experience with The Courier Guy in Midrand. The driver shouted at me because he didn’t want to ask the guards at the gate where my office was. The parcel was not wrapped, the box and content laid in dirty water in his vehicle and was ruined. The staff at The Courier Guy, a lady named Elcha Wiggill told me the driver has a loud voice. The telephone operator told me this wasn’t the first time that this driver behaved badly. Elcha then told me the telephone operator doesn’t work with drivers. As far as I’m concerned , the telephone operator heres the complaints firsthand. This is unacceptable. I know the difference between shouting and loud talking. The staff at The Courier guy made excuses for this bad behaviour.