bad service and attitude

I sent my cell phone to my insurance for repair before xmas holidays,it took long I ended up going to the holidays without the cell phone,the courier guy company called me while on holidays and i advised them that i will be back today the 10th Jan 2018. THE GUY CALLED ME TODAY AT 8:54 TELLING ME THAT HE WILL ARRIVE AT WORK IN 15 MIN TIME,I WORK IN A CALL CENTER MEANING COULDN'T RUN TO THE GATE BY THAT TIME,WHEN I WENT OUT TO FETCH MY PARCEL THE GUY WAS GONE ALREADY IW ENT TO THE GATE AT 9:20AM AS I WAS ON A CALL WITH THE CUSTOMER THE GUY LEFT WITH MY PHONE AND WHEN I CALLED HIM TO ASK WHERE HE IS HE SAID HE IS ALSO DOING HIS JOB AND CANNOT WAIT FOR ME,I MEAN I HAVE BEEN WAITING FOR MY PHONE FOR ALMOST MONTH I HAVE IMPORTANT STAFF THAT I NEED FROM THAT PHONE LIKE MY STUDENT NUMBER BECAUSE I HAVE TO REGISTER AT SCHOOL!THE GUY HAD GUTS TO TELL ME THAT HE IS DOING HIS JOB AND THAT I MUST NOT TELL HIM THAT I AM AT WORK AND CANT BE AT THE GATE AT THE TIME HE SAID I WILL ONLY GET MY PHONE TOMORROW,he CALLED ME AFTER AN HOUR WHILE I WAS BUSY TYPING THIS AND HE CAME WITH A LADY WHICH I WOULD LIKE TO BELIEVE IS A GIRLFRIEND THAT COULD BE THE REASON HE WAS GIVING ME ATTITUDE AS HE WAS IMPRESSING HER I GUESS.HE THEN DECIDED TO DELIVER IT AGAIN THE BOSSY COURIER GUY!!