bad service

I ordered personal things and they were couried via The courier guy on Friday the 28 May 2021 for same day. At 15.15 same day i called them to check my order, they didn't know were it was and when i track it via their tracking system it was not appearing. Okay they said they will check and call me back. The called at 17.00 and requested them that when they find it they must deliver it at my house instead of my work place. In the morning of the 29.05 2021 their customer service called and s=asked me if i didnt receive it and i said no shouldn't it show that i signed for it. They said they cant track it the driver also doesnt know where it is and i told them that i am leaving the house they must call me as soon as they find it and ask me where i am so that they can drop it off there, and they agreed to do that. Around 14.00 on the 29th the driver called and said he is at the gate with my order, i was shook and told him what i said to customer agent. He said he will leave it with the security and i said it's fine as long as the security guy would agree to that.

Now my problem is when i got my delivery the lotion i ordered was a mess the container spilled all over and the package was a mess as they misplaced my order from the start and didn't know where they put it. I am very disappointed from The courier guy and their service and their agent called me yesterday to ask if i got my delivery when i told them about my order he said he doesnt care i can report them on hellopeter