Bad Service

Tuesday the 10th of March 2026, i went to The Courier Guy at Preller, Bloemfontein. I wanted them to pick a document up for me in Pretoria, i requested the over night service. A gentle asked me to fill in a collection form. On the form is a part where an invoice or order number is required. I explained to the agent that there is no order/invoice number. He said that it is okay, as long as the contact person, contact number, address and company is listed the document will be picked up. I waited 2 days without any reply from The Courier Guy. So i decided to call them, but no one picked up the phone. I called 7 times and still no answer. I then decided to WhatsApp them to enquire about my parcel. The response i received was that they are waiting for an order/invoice number.

I then asked the person on WhatsApp why i was not informed of the delay and what was required. Becuae i asked of i did not enquire when was i going to be informed. The Whatsapp response was that they deal with a lot of packages and that they cannot reply or inform all the clients when there is a delay. The level of service that i was given and dismissed without an apology was so unprofessional. I had to ask them to cancel my order and seek assistance from another courier company.

My ref was: RGMGSV