Bad Service

This is my second encounter with this branch (Parkhurst) and it just as unpleasant as the first.

The first time I used this branch I needed a package to be delivered overnight. When I called in prior to my visit I was assured that it would be overnight even if I dropped off the package after 11. On my arrival I waited in a long queue which was fine but then the service consultant at the counter assisted someone else who came after me despite seeing me standing in the line which was now over 15 minutes. Be that as it may when I finally get to the counter I was told that my package could not be delivered overnight as it was after 11 and if I do want overnight delivery I should drive to the hub that’s an hour away. Needless to say I took my chances as I did not have the time to go all the way to the hub. The package was then delivered overnight and had I gone to the hub I would have wasted my time and money.

On my second encounter which was Friday, 23 June 2023. it was the same consultant that I had dealt with previously. I was the only customer in the branch. When I got to the counter she was nothing but unfriendly. I asked for a flyer and asked for overnight delivery. I was told I couldn’t get overnight delivery as the package needed to be there by 11. Bear in mind this was now before 11. I held my tongue and filled out the forms. She then proceeds to tell me that the package is a pudo package when I distinctly asked for overnight delivery. She then proceeded to ask if it was a yaga sale and to see my phone and the yaga app. I refused and told her it is a yaga sale but not a pudo delivery. She then changed her entire mood and did not want to assist any longer and refused to acknowledge that I was standing in front of her. She then proceeded to speak in Afrikaans to her colleague and made mention that she received her salary slip but didn’t receive her salary. This was not necessary and unprofessional as I was standing in front of her. She then told me if I wanted overnight delivery I should go to the hub that’s an hour away. Again, I don’t know if this is because she now didn’t want to help. She behaved completely unprofessional. Once I was done she left my package on the counter and walked I way. I then proceeded to leave and as I left I seen the delivery trucks arrival. I then went back in after a few minutes as needed to amend the phone number of the receiver and seen that my package hadn’t been taken away to and was still in the same place on the front counters. The service level at this branch is terrible.