Bad service

Funny how the courier that I trusted the most can give you such a bad service. First I have a problem with the tracking nr because the waybill was not captured, then the driver who was supposed to deliver the package before 14:00 says that he was at the address and no one was there to assist. He even mentioned that he did not hoot at the gate. Now all of the sudden they want me to wait another few days. I refused and said I want it today and they call me say I should wait on the line but then drop the call or say they will call back and never do.