Bad service

Pathetic service I can say. Called the cape town customer service since i received a sms confirming my parcel was out for delivery around about I tracked the parcel coz i could see it was getting late. There was an update on the system parcel rejcted. I called the call centre for then to explain where two agents dropped the line after they took my waybill. Tge 3rd agent confirmed that the parcel was rejected since its was takening by the wrong driver parklands driver instead of sunningdale driver. What makes me laugh is that this is a mistake done internally but the person that suffer was me coz I lots business today i had to deliver what i was expecting today to a client l. So the person that took the wrong parcel couldn not take accountability and do proper customer service and deliver my parcel. I had to suffer. I decide to call again where tjis guy said the coorect driver has the parcel now and it will be delivererd today. Mybe it was just a way of getting me off the line cause no delivery was made instead there was an update on the system which said delivery assigned. I am very dissapointed with the service i received coz if the driver called and informed me on whats was happing.I could of asked them to deliver the parcel at parklands courier guy kioks and i would of collee the parcel coz i live 6 minutes away from the kioks. Courier waisted my time and money coz i could of used a different courier