Bad Service

Good day

On the 31st Aug I had parcels that were meant to be sent out to Johannesburg and Cape Town. It seems that there was a mixup with the delivery of these parcels where CT parcel was delivered to Joburg and vice versa. This is the second there has been a problem with our deliveries and we use your services every week. The one thing that irritates me mostly is the fact that Liesel who I spoke to yesterday and today seemed very dismissive about this incident and no one is willing to take accountability for this.

The Parcel that has landed in Joburg is a birthday gift and is meant to be in CT. The last time (two weeks ago) I had a problem with your services I was very understanding and the receipt of the parcel was also patient and understanding.

Please see attached images of the parcels. The white box was meant for Yanda Mongo and the brown box for Sibongile Sishuba. They both never receipt the way bill paper upon receiving the parcels however with the delivery in Joburg there is a sticker with the waybill number for tracking.

I need someone to prioritize this as I am not happy. You guys can’t be telling me that “you need to figure out who has to pay first” for an error that was done on your end

Thanks Unathi

Sent from my iPhone