Bad service

Dear Customer Care at the Courier Guy. <br> <br> I have dealt with your services a few times in the past, and they have been great, delivered in the time frame expected.<br> <br> I have been waiting for a package since Friday morning. I understand that at times there are logistical challenges, but when I contacted your customer services department on Monday to find out what is causing the delay, the lady that assisted me **** to me. I have a waybill number and I can see what is happening on the package locator. She said the package was indicated as to be dispatched Monday morning and I was assured I would receive the package yesterday. I understand that at times a person may butter up the truth to ensure a person does not get angry, but again, if you make it so easy for me to track my own package, surely I would be able to see what has occurred? The package has been dispatched twice and still not received, and has not been re-dispatched, as it is being returned to the depot. Why?<br> <br> I don't write on Hello Peter, because I usually understand that sometimes things happen, but this is unacceptable. Especially if you've provided good service in the past. You have a standard to uphold. This is sad.