Bad Service

My company used The Courier Guy in December 2017 to have a software package parcel delivered to a client on behalf of our Bloemfontein dealer who has an account with The Courier Guy. The parcel was tampered with and the main item in the parcel was missing when the parcel was delivered. We reported the incident immediately to Leonie in Bloemfontein. Leonie promised to look into the matter and assist us. The Bloemfontein dealer requested the client to return the parcel to their business in Bloemfontein and I replaced the parcel by using another courier. After many attempts Leonie communicated on the 31st of January 2018 that she handed the matter to the Regional Manager named Berni but that he obviously did not follow-up with us and that he was on leave. Leonie then promised again to look into the matter. A person by the name of Gida then contacted us wanting to know the weight and dimensions of the parcel which I provided immediately. Gida then requested that we give her until Friday the 2nd to assist us with this matter. Gida only gave us feedback Friday the 7th of February with an outcome that the parcel that was collected weighed 1kg and the parcel that was delivered back to the dealer in Bloemfontein also weighed 1kg and therefore they cannot ascertain that there were any shortages. I then responded back to Gida mentioning that the only item that was missing out of the box was the actual USB and that this USB weighs a few grams. I also attached two images of the USB that should have been in the box and made her aware of the fact that the USB the actual KEY for the program is and without the USB the program cannot be installed or operate. I also made her aware of the value of the USB and made it clear that their outcome to this matter was unacceptable and that I need feedback by end of 8th of February. The Bloemfontein dealer also rep**** to the mail as he was copied in the mail and mentioned that just because the weight of the parcel is the same it does not mean that the package wasn’t tampered with. Today is the 13th and we have not received any further communication from anyone at The Courier Guy and the matter is still not resolved.