Bad servece

Good afternoon,

Approximately three weeks ago, you unfortunately lost one of our packages. We did not submit a claim or request any compensation from you, and we have therefore carried the cost of the lost package ourselves.

We now need to send a new package to is the same client whose package was lost. All we are asking is that you please cover the courier cost for this new shipment as a gesture of goodwill, considering the circumstances.

I will send you the details and tracking number of the lost package for your reference.

Please could you assist us with this and have it resolved today, as the package. I have whattsapp and emailed but did not get any respond