Bad Pudo experience turned into best customer service

PUDO services is newly introduced to communities and as we try to make use of affordable services i gave PUDO a try, my package was sent to me from Vanderbijlpark Monday 8th February 2021 but i did not receive any pin and was not even notified that my parcel has arrived so by the 13th and 14th February 2021 i started querying and logged a complaint, I have missed important deadlines for closure of accounts etc as for my mother passed away and her death certificate and important docs was in the locker, I then got hold of a consultant via WhatsApp and I thank that consultant for assisting me my manually opening the locker after 6 in the evening in order for me to get the documents. thank you for resolving the matter, i will advise that you just work on the communication when parcel has been dispatch and arrived. thank you once again.