Bad PUDO

I have had horrible service from Pudo. I booked a locker for someone to drop off an item. The person ****med me and didn't show up. I sent an email to Pudo BEFORE the locker expired and they refused to refund me. I had to go back and forth with a RUDE agent named William Matsimba who gave me one line answers and would not refer me to his manager. When I called in the manager told me they cannot cancel and refund a locker for my specific reason. Yes, I 100% called them ******* and hung up. Where in the world can you not cancel a locker before it expires and not get your money back????? Massive money making scheme. Any other courier will let you cancel collection and credit your account. I really cannot see why anyone uses PUDO. Feeling very upset at being ****med and conned out of courier money. Sies.