BAD LABOUR PRACTICE - FINING EMPLOYEES FOR CUSTOMERS' LACK OF CONSIDERATION

This is aimed at management or whoever the mean person is that makes the policies. This needs to be brought out into the open - UNFAIR LABOUR PRACTICE. I learned yesterday that the receptionists that receive the parcels are given a fine if they have not cashed up by 4.30 p.m., even when clients pitch up at the last minute before cash up with 12 parcels to send. HOW is this the receptionist's fault? Should she rather tell the customer to go away and come back tomorrow (which would result in loss of clientele, as people would then go to another courier that can help them). To have staff work under these ridiculous and heinous conditions is unacceptable. It is clear that you have absolutely no clue as to what actually happens at your front desk / kiosk and that you really don't care. The extra stress is unnecessary. These people need to know that they are appreciated (which clearly they aren't, they are just numbers and you don't mind *****ing their hard-earned pay from them through forcing them to pay fines). This is just the first platform that I will be making this public on. Shame on you. You disgust me. I will also be phoning the Department of Labour to ascertain whether your policy is even legal.