BAD HORRIBLE SERVICE

Horrible!! Bad, bad, bad service. Tried for 5 days to get a parcel delivered. Everyday sent back to hub. Excuses, excuses, excuses all the time. Same old response ............. Could not deliver, will try again tomorrow. Every day "out for deliver"......... Every night ......... returned to hub. I have been calling the number at the Cape Town hub is not answering. Every day a new excuse. Now TODAY, they see they have the wrong telephone number of my daughter. HOW??? On my Waybill it is correct. Next excuse, they had problems with their system....... next excuses.............. driver had a breakdown on Friday, but the report says, he could not get access to complex. Why lie????? No proof of any calls coming in............... Why lie????? Why not check with me as sender that their info was correct if WAYBILL had correct info on my side. Courier Guy believe they have monopoly and can do as they please. Once again, consumer that PAYS for the service, just gets brushed off with attitudes and interruptions during conversations. I am beyond upset. It was a birthday gift for my grandchild which was supposed to reach her before or on Friday. She was waiting anxiously. So, she had to go without her gift from her Ouma.