Bad experience with The Courier Guy

On May 29, 2025, I received a package delivered via Pudo, Courier Guy, door-to-door delivery. However, the package was damaged, with the box torn on top and contents broken. To make matters worse, it was handed to my gardener without my permission, and I didn't sign for it. When I contacted Ruben at the head office to request reimbur*****t for the damaged goods, I was told that I had signed for the package, which wasn't true. Despite my repeated efforts to resolve the issue, it wasn't sorted out, and I was even accused of being rude during the conversation. I would appreciate a proper investigation into this matter and a resolution to the issue, given the package was damaged and not delivered to me directly as agreed upon. If I can offer any advice, it's that people should think twice before sending valuable or fragile items with Courier Guy - the drivers handle packages roughly, and it seems like there's a lack of care for customers' belongings. I wish I could give zero stars though...