Bad customer services

I've had some good experiences with Pudo but sadly yesterday's debacle with Lisa van Wyk from their customer support department was just a joke. She should NOT be working in customer service! Her attitude was awful.

I arranged for a parcel to be collected from my sister in Kempton Park and be sent to me in Ballito KZN. They collected the parcel and delivered to someone in Boksberg (who had also had a parcel collected from the same company). His parcel was lost in transit! They then delivered the parcel BACK to my sister. When I initially called, Sindiswa was extremely helpful and said they would arrange to collect the parcel again the next morning. Come 3.30pm and still no collection! I called again and spoke to Lisa. She was SO rude and wouldn't listen to what I was saying. She insisted that I provide her with a waybill to prove that the parcel was initially collected. I said it's Pudo mess up and why could Sindiswa promise me that the parcel would be collected and now they are changing their tune! Pudo advertises that they are paperless on their website and now I have to prove they messed up with a waybill which wasn't given! I even gave the gentlemen's details of who received my parcel (and not his own) to prove that they mixed up the parcels. She eventually put me on hold and then I was transferred to the operations team without any feedback from her. Fortunately the operations team were far more efficient than her so just hoping I receive my parcel soon and they don't make another mistake! You seriously need to give your customer service team training on how to deal with customers, especially when we have a legitimate issue due to their own incompetency!