Bad customer service

This message does not include walmer courier guy, because you can contact them, and they are always willing to be helpful. Courier guy support, and delivery control is unhelpful, my package is in pe from pretoria. The lockers is full, and they are unwilling to release my package, after they send me a pin for collection, but the package is still in the delivery van. Its Christmas time, the kids are waiting for presents, but they are unwilling to assist. They explained when the lockers is full, they do contact people to collect the parcels at the lockers, but unwilling to do this in this case.